Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible. To return any items that are damaged or not as per your original order, Please contact customer service within 48 hours from the time of delivery along with images of the delivered product and their tags. All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition, otherwise the same will not taken back. Postage and charges for return of these will not be refunded. Please note that we cannot offer exchanges or refunds on any sale any opened or used products. Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.